Your privacy matters to us. This policy explains what information NOORÉ collects, how we use it, and the choices you have. It is compliant with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What We Collect
- Order information: name, billing & shipping address, email, phone number, order history.
- Payment information: processed directly by Shopify Payments / our payment gateway. We never see or store full credit card details.
- Account information: if you create an account, your saved addresses and order history.
- Marketing information: email address (if you opt in to our newsletter or popup discount), plus marketing preferences.
- Analytics: aggregated browsing data via Shopify Analytics, Google Analytics and Meta Pixel — IP address, device type, pages visited, referring URL.
2. How We Use It
- To fulfil your order and communicate with you about it
- To send marketing emails (only if you opt in — you can unsubscribe any time)
- To improve our products, site, and customer experience
- To prevent fraud and meet legal obligations
3. Who We Share It With
We share only the minimum required information with the third parties that help us run the business:
- Shopify — ecommerce platform & payments
- Shipping carriers (Australia Post, Aramex, etc.) — to deliver your order
- Email service providers (Shopify Email, Klaviyo) — for transactional & marketing email
- Analytics providers (Google, Meta) — anonymised browsing data only
We do not sell your personal information to anyone.
4. Cookies
We use cookies for essential site functionality (your shopping cart, login session), analytics, and personalised marketing. You can disable cookies in your browser settings, but some parts of the site (cart, checkout) won’t function without them.
5. Data Retention
We keep order data for 7 years to meet Australian tax record-keeping requirements. Marketing data is kept until you unsubscribe. Analytics data is anonymised and aggregated.
6. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal record-keeping obligations)
- Withdraw marketing consent at any time
- Complain about how we handle your information
Email info@noore.net.au to exercise any of these rights.
7. Security
We rely on Shopify’s PCI DSS-compliant infrastructure, SSL encryption for all data in transit, and standard industry safeguards. No method of transmission over the internet is 100% secure — we do our best to protect your data but cannot guarantee absolute security.
8. Children
Our products are designed for girls aged 9–16. The website is intended for use by adults (parents/guardians) who purchase on their behalf. We do not knowingly collect personal information from anyone under 16.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be flagged on this page with the updated date below.
10. Contact
Privacy questions or complaints: info@noore.net.au. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.